Experience Engineering

× the Little Details Make a Big Difference ×


"You will never get a second chance to make a first impression..."

- Will Rogers

Whether it’s a facial expression, a tone of voice, a greeting, a paper stock, or a font, the first impression that is made subconsciously dictates the remainder of your interaction.

You want your customers and your employees to understand why you wake up in the morning, what you promise, and how you will deliver. You want your customers to love you from the moment they find you. And you want to welcome your employees and make them feel like they’ve made the right choice.

And the rocketship is about to blast off. (We get it.)


Your company has a voice, a way of doing business, and a take home feeling. You’re solving an important problem for a specific group of passionate people. And you’re working with a team that wants to win - in life and in business.  

We work with you to understand your brand, your company, and your culture. We want to understand what you’re currently doing so that we can help you do it better. It’s our job to make you look, sound, and feel good so that you can attract and retain the right customers and employees.

"Education is not the learning of facts, but the training of the mind to think."

- Albert Einstein


Effortlessly establish loyal customers who
want to recommend you to others.

Any customer [service] interaction is
four times more likely to drive disloyalty
than to drive loyalty.
- The Effortless Experience

Journey Analysis

Where are your customers forming their opinions about your company and how can you ensure that those perceptions are accurate?

Language Review

How, and with what language, are you communicating with your customers and are you making it easy for them to understand you?


Consistently communicate your brand
and culture to your new employees.

New employees are 69% more likely to
stay longer than three years if they experience
a well-structured onboarding.
- The Aberdeen Group

Curriculum Design

What are the top three objectives of your onboarding program and with what activities should these objectives be achieved?

Communication Flow

When should you begin communicating your company message and program details to ensure that the objectives are being met?



For more information about LBD Producers, the team, or what details we can help you with to make a big difference in your organization, please contact us. 

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