“I replaced every chair on campus. I got hundreds of e-mails thanking me for the chairs. I was focused on reenergizing the culture.”
Mindy Grossman, CEO of HSNi, Real Simple
When Mindy Grossman arrived at HSNi the culture was, in her words, “broken.” She had to revitalize a dying brand… and her first move was to replace the chairs.
To Mindy “it was important that people felt [she] was [t]here for the long run and that [she] had [her employees’] best interests at heart.” Changing the chairs and caring for her employees is one of the best examples of changing a little detail and making a big difference.